@Drandakis Hi, You can refer to the following instructions to enable the local network permission for the Tapo app or for troubleshooting. Why do I need to give local access permission to TP-Link...

@Trurue Hi, Usually, factory resetting a camera does not format the SD card inside the camera. If the SD card is always inserted into the camera and the camera is not powered off after a reset, you...

@GenesBenavides Hi, Based on the information you provided, both the hallway camera (RSSI: -40 dBm) and the baby's room camera (RSSI: -37 dBm) show good signal strength. If you still see the "Poor...

@Frostiebee Hi, Based on the information you sent in a private message, please send an email to support.forum@tp-link.com with the following information for further analysis. Subject: [Forum ID...

@Drandakis Hi, The latest Tapo app version is 3.14.104 for iOS devices. Please uninstall the Tapo app on your iPhone, then go to the App Store to download and install the latest Tapo app version....

@Jones17 Hi, 1. Do you mean on the camera's Playback & Download > Playback > SD Card page, a video clip showing created at 2 PM in the timeline, but the time is displayed at 1 PM when you watch the...