Smart Home Community > Tapo Smart Camera > Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)
< Tapo Smart Camera

Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)

Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)

Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)
Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)
2 weeks ago - last edited a week ago
Tags: #Firmware
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.0

Hello folks!

 

I am requesting a manual firmware push for one of my Tapo C310 (V1.0) cameras.

 

I currently own two identical C310 V1.0 units. All have successfully updated to v1.3.16, but one unit which is stuck on v1.3.0 and reports that it is "Up to Date."

 

Because this camera is on the older firmware, I am unable to use the improved Detection Zones and person detection functionalities that are available on my other camera. This makes it difficult to keep my security settings consistent across my home.

 

Device Details:

Model: Tapo C310

Hardware Version: 1.0

Current Firmware: 1.3.0

Region: Italy

 

I have already tried rebooting the camera and clearing the app cache, but the update still does not appear.

 

I have the MAC address for the specific camera ready. Could you please let me know if I should send it to you via Private Message (PM) to have the firmware pushed to my device?

 

Thank you for your help!

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)-Solution
2 weeks ago - last edited a week ago

  @Gelindo 

Hi, 
The latest firmware v1.3.16 for the Tapo C310 V1 has been fully released. If your camera can't detect the new firmware, it may be that the camera is not connected to our cloud server.

 

Please turn off the Wi-Fi on your phone and use mobile data, then check if you can control the specific Tapo C310 remotely. If not, please follow the steps in the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

You can also enable hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it on a different phone, connect it to the hotspot Wi-Fi, and then check whether you can detect the new firmware and update it in the Tapo app.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)-Solution
2 weeks ago - last edited a week ago

  @Gelindo 

Hi, 
The latest firmware v1.3.16 for the Tapo C310 V1 has been fully released. If your camera can't detect the new firmware, it may be that the camera is not connected to our cloud server.

 

Please turn off the Wi-Fi on your phone and use mobile data, then check if you can control the specific Tapo C310 remotely. If not, please follow the steps in the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

You can also enable hotspot Wi-Fi on your phone, factory reset the camera, reconfigure it on a different phone, connect it to the hotspot Wi-Fi, and then check whether you can detect the new firmware and update it in the Tapo app.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
  0  
  0  
#2
Options
Re:Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)
2 weeks ago

  @Solla-topee the camera Is remotely accessible. I'm controlling all my cameras via Internet from a remote location. Thus I don't see why the camera should not be able to detect a new FW as available.

 

I could try to factory reset the cameras but that would require me to be on site, which is not gonna happen soon.

 

How can I go check if the camera is connected you your servers? I'm just assuming it is since it's remotely accessible.

 

Can you better explain whats the device checking for the new FW? Is the camera itself or the app on the phone?

 

  0  
  0  
#3
Options
Re:Firmware Push Request: Tapo C310 V1 stuck on 1.3.0 (Missing Security Fixes and Detection Features)
a week ago

  @Gelindo 

Hi, 
Usually, if your camera can be controlled remotely in the Tapo app, it's connected to our cloud server. When a new firmware is fully released for a camera's model number & hardware version, all cameras connected to our cloud server with the same model & hardware version can detect it. After you tap Check for Update on your camera's Device Settings > Firmware Update page, the camera will check whether new firmware is available.

 

You can try to factory reset the camera and reconfigure it when you are convenient. Please also go to the camera's Device Settings > Firmware Update page, tap Check for Update, and then send me (@Solla-topee) the camera's MAC address via a private message for checking.
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 108

Replies: 3

Tags

Firmware
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.