@FishYes Hi, 1. On the camera's Device Settings>Advanced Settings>Powerline Fequency page, which one(Auto, 50Hz, 60Hz) have you selected? 2. Where did you see the frame rate drop to 25fps? Do you see...

@YeuTapo Hi, You can refer to the instructions below to troubleshoot and check if they help. Tapo Camera Shows Wrong Date and Time If the problem remains, please help confirm: 1. The test results of...

@Kizza24 Hi, You can remove the SD card from the camera, insert it back into the camera, and check if it helps. Please help confirm the following information for the reported case for further...

@Sjoba Hi, You can install all your cameras in the same app, no matter which modem/router the camera connects to. Usually, if you configure the cameras after logging into the Tapo app with a TP-Link...

@ravishankar Hi, If the audio from the camera sounds muffled or unclear, you may try the following troubleshooting suggestions: 1. Make sure that there are no obstructions covering the microphone and...

@DineshVoodi Hi, Please ensure your reset operation is correct: hold the reset button for 10 seconds to factory reset the camera, and then check if the LED on the camera will change. If the LED...