@phocean Hi, You can refer to the instructions below to troubleshoot if the camera keeps losing connection. What should I do if my Tapo smart devices keeps losing connection or going Offline? Please...

@RahulChowdary Hi, Do you have the image the camera displayed before? If so, please provide that image and the currently displayed image to compare. On the camera's Device Settings>Video &...

@mTapo_c210 Hi, The solid amber LED status means that the camera is connected to the router's Wi-Fi but has no internet access or is not connected to the TP-Link cloud server. Please make sure your...

@Seele Hi, From the provided picture, I can't see there are detection video clips recorded, so no thumbnail appears. Please help confirm the following information for further analysis. 1) Please go...

@PixelPaladin Hi, In certain low-light conditions, due to the influence of several factors, such as Shutter/exposure time, Object movement speed, Noise Interference, etc., the Tapo C325WB may also...

@Konstantin0s Hi, It's unable to downgrade the firmware and the new firmware supports RTSP/ONVIF protocol. In this situation, it's recommended to troubleshoot refer to the instructions below. What...