@Inspron Hi, To locate the issue, please help confirm the following information. 1. Do you have the reported issue when watching the video clips remotely? How about watching the camera on the local...

@Ricamiller Hi, How many Tapo hubs do you have? Please try to factory reset the problematic Tapo C420, configure it again, ensure you have selected the correct hub when configuring it, then check if...

@jp_kyoto Hi, It's hard to say the problem is on the Tapo camera for the reported case. Please help confirm the following information for further analysis. 1. Is the motion detection feature working...

@Magnator Hi, Please help confirm the following information about the reported case. 1. Can you reproduce the same problem every time after you unplug the camera and plug it in? 2. When you reproduce...

@conectionist Hi, It's hard to say the Tapo app is the problem from the problem phenomenon, please help confirm the following information for further analysis. 1. Are the Samsung S9+ and S10 Lite...

@Skanda_prasad Hi, You can refer to the instructions below to watch the continuous recordings or detection recordings stored on the SD card on the Tapo app. How can I view continuous recordings of...