@Samueltks Hi, If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon. [Tapo Smart Devices] Cannot be controlled remotely on the Optus...

@Sham-123 Hi, If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon. [Tapo Smart Devices] Cannot be controlled remotely on the Optus...

@Dhln Hi, If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon. [Tapo Smart Devices] Cannot be controlled remotely on the Optus...

Hi All, Thanks for the feedback. It's recommended to refer to the thread below for further assistance with the reported phenomenon. [Tapo Smart Devices] Cannot be controlled remotely on the Optus...

Update on Dec 30, 2025. Hi All, Currently, you can restart your Tapo devices and then test whether they are online in the Tapo app, even if you are controlling them remotely. If not, it's recommended...

@Damo55 Hi, If your ISP is Optus, please refer to the thread below for further assistance. [Tapo Smart Devices] Cannot be controlled remotely on the Optus network, Australia Best Regards