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C500 Not connecting remotely while not on same network

C500 Not connecting remotely while not on same network

C500 Not connecting remotely while not on same network
C500 Not connecting remotely while not on same network
Sunday - last edited Monday
Tags: #Device Connectivity #Remote Control
Model: Tapo C500  
Hardware Version:
Firmware Version:

My Camera C500 is not connecting from other network or mobile network, ( Showing offline) 

it only connects with local network 

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Re:C500 Not connecting remotely while not on same network
Monday

  @Sham-123 

Hi,
If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon.
[Tapo Smart Devices] Cannot be controlled remotely on the Optus network in Australia
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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Device Connectivity Remote Control
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