@Joepiler Hi, It's unable to roll back the camera's firmware to 1.3.9, however, we will help to solve the case based on the firmware version 1.3.11. You can refer to the instructions below to...

@Gits Hi, We have a new firmware that you can try to install to check if the audio quality will be improved. Please send me(@Solla-topee) the MAC address of the Tapo C520WS via a private message if...

@El_Rubio Hi, You can refer to Case 3 in the below instructions to troubleshoot if the live view page loads slowly. What should I do if I can't view the Tapo&Kasa camera? To better help you locate...

@ErcanGUNES Hi, Thank you for the case report. The case is special and to better help you, I'll escalate it to the tech team for further assistance, and they will contact you via email. Please wait...

@Samo Hi, You can refer to Case 3 in the below instructions to troubleshoot. What should I do if I can't view the Tapo&Kasa camera? If the problem remains, please help confirm: 1) The test results of...

@harmandeep Hi, Small Updates to the hardware version such as 1.0 vs 1.6 are generally the same, with the difference in hardware version being something as simple as an indicator of what facility the...