@ZeroCentury Hi, Usually, the firmware of the Tapo C420 won't cause it to fail to connect to the hub Tapo H200. You can try the following steps and check if they will help. 1. Reboot the hub, move...

@Oday22311 Hi, What do you mean by "freeze the camera"? Does the camera enable privacy mode? If there are any other phenomena, please describe them in detail. Usually, only the person who logs in to...

@Prajakat Hi, In this situation, please send me the MAC address of your C210 and the TP-Link ID(email address) you used to log in to the Tapo app via a private message, and then I'll check the...

@tommo325 Hi, If your iPhone or iPad is connected to the same Wi-Fi as the camera but has the Continue prompt every 5 minutes, please refer to the instructions below to troubleshoot. Why can't I view...

@Mel11 Hi, The phenomenon may be related to your usage scenario. For example, when you watch the camera on the Tapo app, you press the Talk button accidentally and the voice from your home TV is sent...

@Luppo Hi, The reported case may be related to the detailed camera settings, please help confirm the following information for further analysis. 1. Please go to the camera's Device Settings>Detection...