@thommypan Hi, Thank you very much for your detailed explanation. If you are willing to do further troubleshooting, you can change the DNS server to 8.8.8.8 and 8.8.4.4 on the Deco or move the...

@TapoProblem Hi, Do you mean the camera will reboot during the day, or will it be reset to factory default settings, and you need to reconfigure it to make it work? Generally, after a camera reboot,...

@Paddy99 Hi, You are correct that you can't use Tapo Care, SD Card, and RTSP at the same time, and if you do not use Tapo Care, you can use the SD Card and RTSP at the same time. Best Regards

@Nickatsikas Hi, Currently, it is difficult to determine the exact cause of the camera becoming bricked. However, the Tapo app generally does not affect the camera's upgrade process, and in your...

@Diorama Hi, Thank you for the information and the picture, and it seems the camera has an issue. You can contact the retailer or local support to check if your camera is under warranty. Best Regards

@Noorshazmil Hi, Thank you for the information provide via private message and the log file. I have reported the issue to the tech team, and they will contact you via email to continue...