@JiorLeo Hi, It's suggested to turn off the camera, wait for a while, turn it back on, and wait for two minutes. Then press the reset button on it for 10 seconds to reset it to factory default...

@toshocorp Hi, It seems you have enabled the Motion Tracking feature so the camera tracks the motion and moves to monitor other areas. You can go to the camera's Device Settings>Detection page to...

@Emin1 Hi, Would you please send me the MAC addresses of the cameras that do not have the video clips on the cloud server? You can send me the MAC addresses via private message. On the Tapo app, you...

@Cap_01 Hi, You need a Wi-Fi network to set up the Tapo C200, for example, you can enable the hotspot Wi-Fi on your smartphone, and refer to the link below to set up the Tapo C200. Tapo Smart Camera...

@sue1 Hi Sue, I see the same problem posted on forum ID 635300, please refer to the reply in that thread. Best Regards

@sue1 Hi Sue, Whether the two Tapo C320WS have the remote control issue now? If not, can you share your solution in this thread? If the problem remains, please help check if your router has Firewall...