@Gelindo Hi, Usually, if your camera can be controlled remotely in the Tapo app, it's connected to our cloud server. When a new firmware is fully released for a camera's model number & hardware...

@theseus_lemnos Hi, Thank you for the information provided. You can upload the camera log to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a...

@Sue_Perb Hi, In your situation, we suggest sending the email to support.forum@tp-link.com with the following information for further assistance. Subject: [Forum Escalation][ID 840744] Tapo C560WS...

@JenniferRidgway Hi, In your situation, you can check whether your Tapo C325WB V2's firmware version is the new one 1.2.2 Build 251016 Rel.58489n on the camera's Device Settings > Device Info page....

@Laikram07A Hi, it's recommended to start a new thread here(https://community.tp-link.com/en/smart-home/forum/613) to post your detailed usage scenario and questions for assistance.

Hi, A new firmware adds the "Spotlight Off" mode to the Tapo C325WB V2. If you would like to try it out, please refer to the thread below. [Tapo C325WB V2] Cannot Enjoy Full-Color Night Vision...