@Jsml94 Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@VolkerS Hi, If you can't stream the camera's live feed in the Tapo app, please refer to the instructions below to troubleshoot. What should I do if I can't view the Tapo camera? Best Regards

@ejsa Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@Deck2x Hi, It's recommended to check the NVR settings to confirm whether the TC71 V3 is configured to store continuous video clips on the NVR. It may be that the TC71 V3 is configured to store only...

@theseus_lemnos Hi, Usually, you can refer to the following instructions to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app?...

@888FOB Hi, The camera's cloud video clips can be stored on our cloud server for up to 7/30 days based on the subscribed Tapo Care plan. After that, these video clips will be automatically deleted...