Hi @J.XYZ When router suffer an outage and back online, all the devices will try to reconnect to the Wifi network and the request of smart device may be not responded properly by router/AP, you can...

@ERIELNATH Hello , Thank you for the sharing case details, the camers are still in the Rooms but disappear from the Favorite list May I know, is it possible that the camera has been Un- Favorite...

Update: The official firmware Tapo C200 1.0 1.3.4 has been rolled out to fix the issue mentioned in this thread, please update the firmware for your camera in the Tapo APP. Note: The 1.3.4 has been...

Hello @Mirek24 Thank you very much for the case report! We shared your feedback to the team for some investigation, it is suggested keeping an eye on the firmware update in the Tapo App recently,...

Hi @PaulC27 To look into it further and better assist with the case, I may need to escalate your case to the engineers, please check your email inbox TKID230304509 and help collect some information,...

Hello @TomSEA The switch losing power is likely to relate to the wiring in the wall, please check if you can turn on/off the light by manually press the switch. Then examine if the wires are properly...