This Article Applies To: Tapo C610 1.0, 1.2.1 Build 250926 Rel.42084n Phenomenon Description: The Tapo C610 keeps going offline when controlled remotely, it remains connected to the router’s Wi-Fi,...

@sitoh Hi, Thank you very much for sharing your experience, and I'm glad to hear your case is resolved. Best Regards

@Victor1103 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Pool33 Hi, It's required to set up the cameras one by one in the Tapo app. After the cameras are set up successfully, you can use Home/Away mode to adjust all cameras' privacy mode, detection,...

@sbling Update: Thank you for the screenshots and video provided. In your situation, it may be that the mouse's size is too small, and it moves quickly and is similar in color to the background, so...

@Raphael144 Hi, You can tap the Play icon on the camera's screen, or go to the camera's Live View page to load the live feed, then check whether the camera's screen looks normal. Best Regards