Solution [Tapo C610 KIT] The camera keeps going offline when controlled remotely
This Article Applies To:
Tapo C610 1.0, 1.2.1 Build 250926 Rel.42084n
Phenomenon Description:
The Tapo C610 keeps going offline when controlled remotely, it remains connected to the router’s Wi-Fi, and rebooting it restores it to online status temporarily.
Workaround:
This issue will be addressed in the next official firmware of the Tapo C610.
Before the official release, community users can have early access to the new firmware. If you would like to try it out, please send a private message to @Solla-topee with the following information.
1. A brief description of the phenomenon you experience.
2. The MAC address of the Tapo C610.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
More Articles:
What should I do if my Tapo camera triggers false detection?
Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios
What to do if the Tapo app reports "You've reached your device limit for playing this video"
