@Victor1103 Hi, 1. What's the microSD card's model number and capacity you used to replace the original Kingston SD card on the Tapo C510W? 2. Have you tried removing and reinserting the SD card from...

@Samo Hi, We have not received any notifications or feedback regarding any abnormalities in our cloud server recently, and I believe it is functioning normally. If your automation entry is working...

@anromagi Hi, Which detection parameters or advanced features do you want configured on the Tapo app > your camera's settings page? You may send us the camera's live view page and device settings...

@DCA31820 Hi, The shared account is unable to turn the camera's privacy mode on or off. For the feature request, you can vote and share your comments on the thread "grant/deny permissions for a...

@Hyeon Hi, It's impossible to restore the cloud video clips created 31 days before. Typically, after you subscribe to the Tapo Care Premium plan, the camera's detection video clips can be stored on...

@Victor1103 Hi, Generally, the camera won't damage the inserted SD card. The SD card does not work, which may be related to its quality and usage environment. Regarding the phenomenon you reported,...