@servtecnipc Hi, Your case is different from this post. It's recommended to start a new thread here with the following information for further assistance. 1. Is there an SD card inserted into the...

@SusGus Hi, We have not received any feedback regarding our cloud server being down until now. In your situation, please confirm the following information for further analysis. 1. Who is your ISP?...

@Scout50 Hi, We recommend setting up your camera in the Tapo app first. This allows you to configure the camera, connect it to your Wi-Fi, and ensure it's working properly before you mount it. This...

@Rahul_M Hi, Thank you for the information provided in the private message. It may be that the camera has a hardware issue. You can contact your retailer or our local support team to check if the...

@ha-ha Hi, Thank you for sharing your experience. Just double-confirm, do you mean you can stream the Tapo camera's live feed on a Google device (such as a media player with Chromecast or Google Home...

@HoBu Update on Oct 17, 2025. Hi, Typically, the maximum resolution listed on the camera's Specifications page on our official website is that of the RTSP stream 1. For the Tapo C500 V2 and C560WS...