@shubh5 Hi, 1. If the Tapo C500's power cord is cut off, the camera can't be powered on, and it won't record videos. 2. Typically, after the SD card is inserted into the camera and formatted, the SD...

@bch123 Hi, If you are referring to being unable to disable the camera's privacy mode, please confirm the following information. 1. What's the camera's model number and hardware version? 2. You can...

@rk77 Hi, Typically, you can refer to the following instructions to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? In your...

@Akash007 Hi, The reported phenomenon may be related to several factors, and you can troubleshoot by referring to the following steps. 1. Please ensure the SD card is purchased from an authorized...

@dxbydy Hi, Typically, you can refer to the following instructions to troubleshoot if the camera's detection feature is not working well. What to do if the Detection feature is not working on the...

@DPCottage @asm4849 Hi, Please try the following steps and check if they help. 1. If the camera is connected to a power adapter, please ensure the camera is powered by the original power adapter that...