@jeffphillips307 Hi, 1. If you try the following steps, there is no need to reconfigure the camera in the Tapo app to connect it to the Deco network. Since the camera is able to connect the Wi-Fi...

@azzo Hi, Please confirm the following information for the reported phenomenon. 1. Whether the camera is powered by the original power adapter and cord that came with it in the package, rather than...

@Dipto2626 Hi, Please confirm the following information for the reported pan & tilt behavior. 1. Whether the camera is powered by the original power adapter and cord that came with it in the package,...

@Kayakit Hi, Please provide the following information about the detection behavior. 1. Please send us a screenshot of the camera's Device Settings > Detection page. Is only Person Detection enabled?...

@Guiteixeira Hi, In your situation, please check if the camera is powered by the original power adapter and cord that came with it in the package, rather than another power adapter or extension...

@Beatrees Hi, If the camera does not respond to the reset operation, please try the following steps. 1. Turn off the camera, remove the SD card from it if there is one, and power the camera with the...