@Chets-47 Hi, Firstly, please ensure you have set up the Tapo C100 successfully on your phone in the Tapo app. How to set up the Tapo camera Then, you can refer to the following instructions to watch...

@Bogu Hi, Please move the Tapo C560WS and C530WS close to each other, make them monitor the same area, and confirm the following information about the video quality phenomenon. 1. On the Tapo C560WS...

@AVNISH Hi, 1. Have you subscribed to the Tapo Care service? If so, it's unable to view the camera on the VLC via RTSP/Onvif protocol if an SD card is inserted. If you have not subscribed to the Tapo...

@AVNISH Hi, The phenomenon you've reported is not solely related to the camera itself; it also involves factors such as the camera's installation location and the surrounding environment. Simply...

@fbal0 Hi, You can refer to the following instructions to troubleshoot if your Tapo camera keeps losing connection. What should I do if my Tapo smart device keeps losing connection or going offline?...

Feature Overview The Device Health Check feature supports self-diagnosis capabilities, enabling the diagnosis of the camera's operational status. It includes assessments of network connectivity, the...