@AndreasR42 Hi, 1. There is no need to enable Pet Detection. Have you enabled the Detection Tag feature before providing the video via a private message? I did not see the detection tag on the...

@medicnick83 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. After you receive the email, please reply to it with the following...

@Capuccino Hi, We suggest purchasing our product from our authorized retailers or online stores. You can find them on your region's official website under Where to Buy. If the camera is confirmed...

@fffjoao Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if the Tapo smart device keeps losing connection or going offline? Please...

@Toxikhate Hi, We do not have the instructions to downgrade the camera's firmware. For the reported phenomenon, please provide the following information for further analysis. 1. Are the camera's...

@Gurpreet440 Hi, The three issues you reported appear because the camera is not connected to our cloud server and can only be controlled locally. You can refer to the instructions below to...