@FunnyGiant Hi, You can refer to the following instructions to troubleshoot if you fail to set up the camera. What should I do if I fail to configure Tapo Camera? Please note that the camera supports...

@NicolasMP Hi, You can refer to the following instructions to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? Please...

@Bobbarncam Hi, The reported phenomenon may be related to the AWS outage that occurred on October 20, 2025. You can refer to the thread below to see the details. [2025/10/20] Announcement: AWS Cloud...

@Pgomes Hi, If you mean on the Tapo app > camera's Live View page, you can't hear any sound from the camera even when someone is talking in front of it, please check if the microphone volume set on...

@26WaysHome @Tapyo Hi, Your case may be related to the AWS outage that occurred on Oct 20, 2025. You can refer to the following thread to see the details. [2025/10/20] Announcement: AWS Cloud Service...

@SugarBaby Hi, Your case (TKID250701225) is being followed up on by our technical support team. It's recommended to reply to the email if you need further assistance. Best Regards