@jessjael2503 Hi, We do not have the firmware that is designed to solve the reported phenomenon. For the reported case, please refer to Case 3 in the instructions below to troubleshoot. Note: We do...

@Kelmi Hi, You can refer to the link here to see the new firmware version for the Tapo C520WS V2. However, the latest firmware v1.2.3 is now being released. If you do not receive it in the Tapo app,...

@avocr Hi, For the reported phenomenon, please provide the following information for further analysis. 1. Please double-check the TP-Link router's model number on the label stuck on it. We don't have...

@Seeker8 Hi, For the reported case, we suggest contacting privacy@tp-link.com for further assistance. You can remind the privacy team in the email that you urgently need your cloud video clips and...

@Elcapitarn03 Hi, If your camera reboots itself, please refer to the instructions below to troubleshoot. What Can I Do if My Camera Frequently Stucks or Reboots? Based on the phenomenon you provided,...

@Kush360 Hi, What volume is too low? For example, when someone is talking to the camera, do you hear low volume in the Tapo app > camera's live view page, or is the volume low on the camera end when...