@katialeal @KarlaAc @Coteco Hi, For the reported phenomenon, please refer to the instructions below. [2025/10/20] Announcement: AWS Cloud Service Outage Impacting Tapo & Kasa Cloud Video Storage Best...

@J0n0 Hi, The new firmware has been pushed to your hub. Please ensure it's online, and then update it via the Tapo app and check if this helps. Best Regards

@sgt-pepper-8 Hi, Thank you for the information provided in a private message. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait...

@Karim_Kamel Hi, The Call feature on the Tapo Camera utilizes echo cancellation technology, which prevents sound from the camera's speaker from being picked up by its microphone, and vice versa. As a...

@Natascha_1208 Hi, You can refer to the Q11 in the following instructions to troubleshoot. General questions about the TP-Link camera's Pan & Tilt feature Best Regards

@Zimbo196 Hi, in your situation, please send me the camera's MAC address via a private message first for checking.