@GillesP Hi, Thank you for sharing the alternative solution of rebooting the camera once the RTSP stream is unreachable. If you're willing to continue troubleshooting, please feel free to email our...

@AVNISH Glad to hear the news.

@AVHOME Hi, On the Tapo C246D, the fixed lens can be added via the Onvif protocol, but the pan & tilt lens is not supported yet. However, you can stream the pan & tilt lens via RTSP, and the RTSP...

@Pranavpws @darthrevan Hi, Please confirm more detailed information about the reported phenomenon. 1. What's your camera's model number, hardware, and firmware versions? Is it Tapo C200 V5, FW...

@EMM Hi, Typically, if you follow the instructions in the QIG to mount the camera, it won't fall to the ground. You may contact your retailer or the local support team with the pictures of the camera...

@Tjca40 Hi, This phenomenon is resolved in the firmware version 1.3.8, which is being released. Please update to this firmware version if you received the firmware update notice in the Tapo app. Best...