@Ian-S Hi, Please provide the following information for further analysis. 1. Does the camera move downwards after each tracking, or does it move downwards even without pan/tilt operation? 2. When did...

@DirtyLilMonkey Hi, In your situation, please ensure your computer and camera are on the same network, then check whether you can ping the camera's IP address from your computer. How to use the Ping...

@Tapo2026 Hi, If your doorbell camera is battery-powered, you can refer to the instructions below to learn how to wake it up. And due to the camera's working mechanism, the objects moving directly...

@M11k Hi, Our tech team has replied to you on Jan 14, 2026, via email. The corresponding ticket ID is TKID260123807. If you do not find the email in your inbox folder, you may check your email spam...

@mangaTom19 Hi, Please confirm the following information. 1. On the camera's Auto Tracking page, have you selected Track all activities or Track only specific activity? 2. When the Auto Tracking...

@Milesp5 Hi, Please confirm the following information for the reported offline phenomenon. 1. When the camera is working, please go to its Device Settings > Device Info page, tap the Wi-Fi icon, and...