@Iccle_Dave Hi, 1. Please wipe the lens with a clean cloth, make sure the lens is clean. 2. Try to restart the camera to see if there is any change. 3. If the problem remains, you can try to contact...

@L_JBM Hi, You can try the following steps to troubleshoot if the camera has an abnormal image. What to do if the Tapo Camera image color is abnormal? You can also try to factory reset the camera by...

@Sylvain25 Hi, You can try the following steps to troubleshoot if the LED on the camera is no longer lit up. 1. Please ensure you are using the original power adapter that comes with the camera to...

@auldyin Hi, You can refer to the following instructions to troubleshoot if the camera rotates automatically. What Can I Do if My Pan & Tilt Camera Rotates Automatically? Best Regards

@MausUeberwacher Hi, From your description, the problem is the camera can't connect to the internet or our cloud server, so you can't control it remotely and join the Tapo Care plan. Please try to...

@IronVortex Hi, Please confirm the following information for further analysis. 1. How do you juge the camera is rebooting itself? How about the LED status on the camera when the issue happens? 2....