Smart Home Community > Tapo Smart Camera > Faulty Lens on C352WB
< Tapo Smart Camera

Faulty Lens on C352WB

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Faulty Lens on C352WB

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Faulty Lens on C352WB
Faulty Lens on C352WB
2025-03-16 23:02:31 - last edited 2025-04-02 11:52:20
Tags: #Fault
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.2.4

I bought a C325WB back in May last year (2024), and in the last few months, it's started to show waht I can only think is a fault in the internal lens.

It started off with just a couple of curved lines in the corners, and has now evolved to what it seen below.

I didn't really notice it much as I normally have the privacy screen covering this area (which I removed for this photo), it just looks down on our drive / car.

Is this a Hardware fault? If I need to return it fine, but I need a replacement to cover the car / drive, before I send it back. indecision

 

 

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Faulty Lens on C352WB-Solution
2025-03-17 11:38:30 - last edited 2025-04-02 11:52:20

  @Iccle_Dave 

Hi, 
1. Please wipe the lens with a clean cloth, make sure the lens is clean.
2. Try to restart the camera to see if there is any change.
3. If the problem remains, you can try to contact the retailer or our local team to check if the camera is under warranty.
Best Regards
 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Faulty Lens on C352WB-Solution
2025-03-17 11:38:30 - last edited 2025-04-02 11:52:20

  @Iccle_Dave 

Hi, 
1. Please wipe the lens with a clean cloth, make sure the lens is clean.
2. Try to restart the camera to see if there is any change.
3. If the problem remains, you can try to contact the retailer or our local team to check if the camera is under warranty.
Best Regards
 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
  0  
  0  
#2
Options
Re:Faulty Lens on C352WB
2025-08-03 18:40:02

  @Solla-topee 

 

im having the exact same issue. This is the second 325WB that does it. Any suggestions?

 

unfortunately I don't have time to initiate a warranty process as this is in my mums property and I'm travelling in a few days.

 

 

  0  
  0  
#3
Options
Re:Faulty Lens on C352WB
2025-08-04 06:52:36

  @Ioannis 

Hi, 
It's recommended to resolve the problem by referring to this post. You can contact the retailer or our local team to check if the camera is under warranty when it's convenient for you.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 688

Replies: 3

Tags

Fault
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.