@Lanting Hi, Please confirm the following information for the reported issue. 1. What's the model number of your camera? 2. How about the LED status on the camera? Is the camera displayed offline on...

@Wak Hi, 1. We do not have the link to download the camera's firmware and do not have instructions to downgrade the camera's firmware. However, we will help you in this matter. 2. Please confirm the...

@TangoMaamo Hi, In your case, please refer to the instructions below to troubleshoot. Why can't I view the live stream of the Tapo camera continuously? Usually, you will see the "Do you want to...

@G1uliana Hi, If you can't receive notification from the camera, please refer to the instructions below to troubleshoot. What to do if I can't receive notifications with the Tapo Cam or have a...

@Sundae747 Hi, Typically, a solid orange LED on the Tapo C200C means it's connected to the Wi-Fi but not connected to our cloud server. You can try to reboot your router, wait for two minutes, then...

@newyankee Hi, in this case, please send me(@Solla-topee) the camera's MAC address via a private message.