@Brahm Hi, Please confirm the following information about the reported phenomenon. 1. What's the ambient temperature at the camera's installation location? Has it rained continuously recently in the...

@dxbydy Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Nick_Scotland Hi, Typically, there is a limit on the number of client devices that can simultaneously view the camera's live feed in high resolution. In this case, please confirm the following...

@MAWais Hi, Please confirm the following information if you're unable to use the Call feature with the Tapo C100. 1. What's the hardware and firmware version of your Tapo C100? 2. What's the model...

@Lyn1992 Hi, In your situation, if you want to cancel your Tapo Care subscription or have other subscription concerns, we suggest contacting tapocare@tp-link.com with your TP-Link account (email...

@JamGray Hi, To locate the cause of the reported phenomenon, please confirm the following information. 1. Please refer to the following instructions to collect the camera log. How to get the log of...