@Lyn1992 Hi, In your situation, if you want to cancel your Tapo Care subscription or have other subscription concerns, we suggest contacting tapocare@tp-link.com with your TP-Link account (email...

@JamGray Hi, To locate the cause of the reported phenomenon, please confirm the following information. 1. Please refer to the following instructions to collect the camera log. How to get the log of...

@rk77 Hi, Thank you for the information provided. The tech team is following up on your case. Please feel free to reply to them via email to solve your issue. Best Regards

@Jess97 Hi, If your camera is set to record video continuously, you can go to the Playback & Download > Playback > SD card page to download the video recordings you need. If you still want to record...

tp-user-9413 wrote @Solla-topee Both of the phones has to logon Tapo App using the same login id ? @tp-user-9413 Yes, both phones need to log into the Tapo app using the owner's account.

@dxbydy Hi, Thank you for the information provided in a private message. However, the links you sent require your authorization to access. I have sent the access request. Please approve it. Thanks!...