Detection not working wel

Detection not working wel

Detection not working wel
Detection not working wel
2 weeks ago - last edited Yesterday
Model: Tapo C660 KIT  
Hardware Version:
Firmware Version: 1.1.5 build 251205

Hello, I have Tapo c660 camera kit. Detection is not working wel. I have played with the sensitivy settings and now set detection to 10. Only person tracking is enabled.

Wifi signal 5ghz between -54 to  -58rssi in app.Recording is done on H200. Other camara (c425) works very stable.

I notice that I often do not get a notification and camera is not tracking. Even when waving in front of the camers. Sometimes it works very well. In particular when I test few times directly after each other. Other times I see red led on the camera. Test mode works good with leds flashing.

I'm wondering if this could be a connection issue and I should further improve my wifi or something is wrong with the camera sensor.

Any suggestions on this. Is this signal acceptable or should it be improved.

 

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Detection not working wel-Solution
a week ago - last edited Yesterday

  @JVN78 

Hi, 
The reported phenomenon may be related to the H200. You can stop recording videos on the SD card inserted into the hub, disconnect the camera and the hub, and check whether the camera works fine.

 

The following instructions may help you.
Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200

Best Regards

Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Detection not working wel-Solution
a week ago - last edited Yesterday

  @JVN78 

Hi, 
The reported phenomenon may be related to the H200. You can stop recording videos on the SD card inserted into the hub, disconnect the camera and the hub, and check whether the camera works fine.

 

The following instructions may help you.
Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200

Best Regards

Recommended Solution
  0  
  0  
#2
Options
Re:Detection not working wel
Saturday

 Thanks I have send the camera back and bought C425 instead. Because of the wide view angle no pan tilt needed. Very happy with this C425 cam and it works perfect.

  1  
  1  
#3
Options
Re:Detection not working wel
Monday

  @JVN78 Thank you for your support of our product~

  0  
  0  
#4
Options