@eXim Hi, If your phone is running Android 16, you can also try the following steps and see if they help. 1. Uninstall the Tapo app on your phone. 2. Copy this link and paste it into your phone's...

@depe_arg Hi, Please confirm the following information about the reported phenomenon. 1. What's your camera's model number, firmware, and hardware version? 2. What third-party app have you used? What...

@Dhogannz Hi, We do not have the information on when the Event Retrieval feature will be available on the H500. However, if a new feature is added in a new firmware, it will usually be noted in the...

@Deremi Hi, Usually, the camera's position where it started tracking the event is the original position. After tracking an event, the camera will return to its original position after 30 seconds if...

@JVN78 Thank you for your support of our product~

@Tapofix Hi, Usually, uninstalling the Tapo app will affect the existing Tapo widgets. By the way, the Tapo app v3.16.108 is a Tapo beta app. If you download it from Google Play, it's recommended to...