@robdupre Hi, Please try the following steps and check if they help. 1. Uninstall the Tapo app on your phone and go to Google Play to download the latest Tapo app (v3.16.184) and install it. 2. Try a...

@roydz @Cdgn Hi, Please try the following steps and check if they help. 1. Reset a camera. You may refer to the instructions here: How to reset my Tapo camera 2. After resetting successfully, disable...

@SuperLukeyLuke Hi, Have you tapped the "three-dots" icon in the top-right corner, then go to the Previous household editor page on the Automation page? Usually, you can set the Doorbell Rings as a...

@YellowBlack Hi, When the Tapo C500 is in Night mode, and the Smart Mode is selected on the camera's Device Settings > Video & Display > Night Mode Settings page, the camera will turn on the...

@eXim Hi, If you are willing to continue troubleshooting, please refer to Q1 in the instructions below to ensure your settings are correct, then refer to Q4 to troubleshoot the reported phenomenon....

@EmmanuelFF Hi, When the Tapo camera has Motion Tracking/Auto Tracking enabled, the camera's position where it started tracking the event is the default position. Typically, after tracking an event,...