@SimonHayden Hi, Since the shared device service is based on our cloud service, the shared account can only access the camera's live feed through our cloud server, even if the phone and the camera...

@Matiimm Hi, Typically, after setting up the camera successfully in the Tapo app, you can control it both locally and remotely, without needing to open ports on the router. If the camera displays...

@Lyn1992 Hi, 1. Typically, you can refer to the following instructions to cancel your Tapo Care subscription. The instructions advise you to go to Google Play to cancel the Tapo Care service, as you...

@EMM Hi, Below are the instructions to install the Tapo battery-powered cameras. How to Install and Configure Battery-Powered Cameras for Optimal Detection Performance It's not suggested to install...

@DavidLowe Hi, If the camera is offline in the Tapo app, it's unable to reboot the camera remotely in the Tapo app. You may ask your family member to help reboot the camera to reconnect to the router...

@Jtpome Hi, Take one of your Tapo C110s as an example. Please confirm the following information for further analysis if the camera's detection zone is not working. 1. Send me (@Solla-topee) the...