@ErnaniRaposo Hi, The phenomenon you encounter may be different from the one that occurred in May of this year. In your case, please provide the following information for further analysis. 1. Please...

@Jess97 Hi, You can try the following steps and check if they help. 1. Ensure the Tapo app is the latest one. If not, go to Google Play to download and install the latest Tapo app. 2. Turn off your...

@Madhanpotheri Hi, In your situation, it seems your camera is currently recording detection video clips only. To record continuously, a microSD card needs to be inserted into the camera. Then, you...

@CJyani Hi, Please confirm the following information for the reported phenomenon. 1. On the camera's Live View page, please select Night Mode. Does the IR LED on the camera turn on? 2. If the IR LED...

@WazH Hi, Thank you for sharing your experience. Below are some troubleshooting tips for Pan & Tilt issues with the camera. Feel free to try them if needed. General questions about the TP-Link...

@varunpuggal Hi, If your Tapo camera keeps losing connection, you can refer to the following instructions to troubleshoot. What should I do if my Tapo smart device keeps losing connection or going...