@Dhogannz Hi, We do not have the information on when the Event Retrieval feature will be available on the H500. However, if a new feature is added in a new firmware, it will usually be noted in the...

@Deremi Hi, Usually, the camera's position where it started tracking the event is the original position. After tracking an event, the camera will return to its original position after 30 seconds if...

@JVN78 Thank you for your support of our product~

@Tapofix Hi, Usually, uninstalling the Tapo app will affect the existing Tapo widgets. By the way, the Tapo app v3.16.108 is a Tapo beta app. If you download it from Google Play, it's recommended to...

@robdupre Hi, Please try the following steps and check if they help. 1. Uninstall the Tapo app on your phone and go to Google Play to download the latest Tapo app (v3.16.184) and install it. 2. Try a...

@roydz @Cdgn Hi, Please try the following steps and check if they help. 1. Reset a camera. You may refer to the instructions here: How to reset my Tapo camera 2. After resetting successfully, disable...