@frank71100 Hi, You can check if the below tips are helpful. 1. Make sure the camera lens is clean and ensure that your Tapo app is updated. 2. Reboot the camera to disconnect other devices that may...

@jorgesereno Hi, You can check if the following steps will help you. 1. Disable/uninstall the VPN and antivirus apps on your phone. Ensure your phone has an internet connection when connecting to...

@Babun-Sikder Hi, Thank you very much for your feedback. Currently, we do not have a plan to add a web-based GUI for the Tapo devices. However, I'll keep recording the feature requests and forward...

@Ang-123 Hi, Please check if the following instructions help. What can I do if my iOS Tapo app keeps playing the same cloud video clip? Best Regards

@adfooz @thebunk Hi, For the reported issue, please send me(@Solla-topee) the MAC address of your camera via a private message. Best Regards

This article applies to: Tapo iOS App Phenomenon Description On the widget page, the widget consistently displays "Welcome to Tapo" and prompts the user to log in to the Tapo app, even after the user...