@Davepl86 @Mrs_S Hi, I have escalated your case to the tech team, and they will follow up on it via email. Please check your email box and confirm. Best Regards

@TorkOne @Color Hi, The new firmware has been pushed to your camera, please ensure your camera is online, and then update the firmware via the Tapo app and check if it helps. Best Regards

@glyn Hi, 1. What's the Tapo app version installed on your phone? 2. Are there any errors that appear on the Tapo C310's live view or playback page? If not, what's the problem phenomenon? 3. Are you...

@orry Hi, 1. We have the Smart Contact Sensor Tapo T110 that may help you: https://www.tp-link.com/smart-home/smart-sensor/tapo-t110/. 2. The T110 needs to connect to the Tapo hub H100 or H200 to...

@eddiehk Hi, You can check if the following tips help. 1. Reboot your router and wait for a moment until it's working. 2. Make sure the 2.4G Wi-Fi name on the router is different from the 5G, and...

@AksAri Hi, It's recommended to connect the camera to the router by an ethernet cable, try to configure it by following the instructions on the Tapo app, and then check if it will be configured...