65
Votes

Sharing devices between multiple accounts

 
65
Votes

Sharing devices between multiple accounts

Sharing devices between multiple accounts
Sharing devices between multiple accounts
2018-12-27 10:27:25 - last edited 2023-01-04 07:22:30

Hi,

 

Is it possible for multiple Kasa accounts to access the same device? My husband and I would both like access to the TP-Link smart plugs but they are already linked to his account and it doesn't appear that I can add them to mine without removing them from his. 

 

Any advice would be greatly appreciated.

 

Thanks in advance.

C.

#1
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1 Accepted Solution
Re:Sharing devices between multiple accounts-Solution
2022-07-29 03:41:03 - last edited 2023-03-02 05:46:43

Hello everyone,

Thank you for the feedback with Kasa Device sharing feature.  

Kasa APP allows logging in TP-Link account on multiple phones, if a second mobile device need to manage your smart device,  try to log in admin account using same email address and password on that second device. 

When you share the account with your friends, family members or anyone else, it is recommended to enable Two-step authentication feature (2FA) in this way, you can see what mobile device has logged in your account, or even force log out a device by removing it from the Trusted Device list.

 

If you wish to share a device with others, in an office etc., you may create a new TP-Link ID to manage that particular device together or use the physical button to control your smart device.

Your suggestion here for device sharing among different account  will be record regularly and forwarded to the appropriate team for consideration. 

 

If you request the same feature,  feel free to share more detailed usage scenario like who you'd like to share your account with or whether using the same account will work for you etc., Those  will help us understand better of your request and set priority when this topic being raised with the Product team. 

 Thank you!

 

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#39
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93 Reply
Re:Sharing devices between multiple accounts
2018-12-28 07:55:19 - last edited 2022-07-29 03:42:17
Currently, it doesn't support use multiple accounts to control the same device.
#2
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Re:Re:Sharing devices between multiple accounts
2018-12-28 09:21:01 - last edited 2022-07-29 03:42:17

bother.

 

thanks.

#3
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Re:Re:Re:Sharing devices between multiple accounts
2018-12-30 04:32:55 - last edited 2022-07-29 03:42:17
You can log into one account on multiple devices. Meaning you could use his account on your phone. Ryan
#4
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Re:Sharing devices between multiple accounts
2019-07-25 15:54:31 - last edited 2022-07-29 03:42:17

This means I have to give my cleaning lady the access to all my cameras, sensors, smart-plugs, instead of just giving her access to the washer/dryer smart-plug? Plus I would have to give her email and password to log into her phone? :)

#5
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Re:Sharing devices between multiple accounts
2019-11-25 22:34:19 - last edited 2022-07-29 03:42:17

@CrystiLei 

I have a similar issue. The solution that works for me is linking your husband's account (the main account) to Samsung Smart Things, and put all the devices you do not want to share on that account. Make a second Tp-Link account for the person you want to share a device with, and link that one to Smart Things also. Then you give that person the Tp-Link account and have them use the Tp-Link/ Kasa app. You can use the Smarthings app with both accounts linked to it, while the other person only has access to one account.

Google also has an app similar to smart things called "Google home". It should work the same, and then you can use the Google assistant.

#6
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Re:Re:Re:Sharing devices between multiple accounts
2020-04-15 20:56:46 - last edited 2022-07-29 03:42:17

@RyanEverhart789 

I registered my Kasa Spot Pan Tilt on my Android, but when I try to access it from my iPhone, I get the prompt Connection Error "Unable to connect with the server.  Please make sure you have Internet connection or try again later."  Curiously, I can actually see the camera streaming in the background behind the popup dialog, but when I click OK, it goes away.  I think I will return this device.

#15
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Re:Re:Re:Sharing devices between multiple accounts
2020-04-16 02:48:30 - last edited 2022-07-29 03:42:17

@ChristoZ 

Hi, regarding this case we can do some troubleshooting. Usually, you will get the error 'Unable to connect with the server' when there is no internet connection, the camera streaming you see in the background may not be the real-time video.

When the issue happens, please check the internet on your phone first, and test the connection stability, or use another phone to do the test.

 

By the way, what's the light status on the camera? What's the model number, hardware version and firmware version of it? 

 

Have a good day.

#16
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Re:Sharing devices between multiple accounts
2020-07-19 00:44:42 - last edited 2022-07-29 03:42:17

@Anton L.Z. 

 

Wow. That is almost a fatal flaw all my itself. What is the point of a smart switch with absolutely zero security features? 

 

Are there competíng products that can do this properly? 

#17
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Re:Re:Re:Sharing devices between multiple accounts
2020-08-17 17:59:38 - last edited 2022-07-29 03:42:17

@Stella.Q 

 

I had the same error code and called and they tried to tell me it was the internet but the image was current but I could not control it or playback recordings.  Since the camera was out of state I had a neighbor go  over and push the reset button with a paper clip and after it booted up all was back to normal! 

#18
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Re:Sharing devices between multiple accounts
2020-08-29 18:21:23 - last edited 2022-07-29 03:42:17
That is a massive oversight
#19
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