Connecting away from home

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Connecting away from home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Connecting away from home
Connecting away from home
2020-01-22 04:52:57 - last edited 2023-07-13 05:50:33
Model: NC450  
Hardware Version: V2
Firmware Version: 3.1.8

Camera can connect when within router range but will not connect when away from home. Although it used to

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Re:Connecting away from home
2020-08-27 02:12:29 - last edited 2023-07-13 05:50:22

@Frustrated01 

Good day.

Sorry for the delay.

Were you trying to see that you could control the camera when you are at home, within the Wi-Fi range of main router, but could not control the camera when you are not home?

How long have you had the camera and when did it start?

Could you please check on the tpCamera APP to see if the remote control has been enabled or not?

If possible, you could also reset the NC450 and set up again to have a check;

Thank you very much!

 

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