I've just been notifed via email by TP-Link of a premium service cancellation. I have received an email for each of my 3 cameras (1 x KC200, 2 x KC100).
I can't believe that my service is being cancelled even though I have had the cameras less than a year. 2 were purchased from Amazon on 21/7/19 and the other on 18/8/19.
At time of purchase the packaging and Kasa Care website (see below) clearly stated that I would receive 2 years of access to the free plan once the premium beta had finished. This would give cloud access to 2 days of footage for the KC200 and 1 day for the KC100s. If I wanted more then I would have to subscribe. This was somehting I was happy with.
The email and information I have been sent states that I will now get access to nothing historical without paying. I would never have purchased the cameras if I had known that after less than a year I would have to be paying £9.99 per month to use them! I have a large amount of TP-Link equipment in my house (Wifi extender, smart plugs, smart light bulbs) and have been really pleased with the service up until this email.
I wonder what exactly I will have access to after 4/7/20 as I am extremely disappointed and angry to be in this position.
Does anyone have any experience of this situation themselves? I wish I'd waited and got a Homekit compatible camera that I could use against my iCloud storage, something for which I am already paying!
Any help or advice appreciated.
They still have the Kasa Care web page active and online stating 2 days!
Interestingly all the camera manual documnentation I looked at since the email has been amended in late April and now makes no mention of the free service having any form of cloud storage(!). All product page details need updating to make it 100% clear that you get 100% NO cloud storage UNLESS you pay more MONEY!
There is NOTHING on any of the pages that makes this clear. This is a huge case of, at worse, misadvertising or at best a very poor, misleading product description.
But also Amazon are still selling the KC200 and the packaging on the site clearly states FREE CLOUD STORAGE (up to 2 days at NO COST) with upgrade options available. So anyone buying today is going to be sorely disappointed.