Date and Time does not update.

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Re:Date and Time does not update.
2020-10-25 15:02:21

@Brook Same problem with a Tapo C100, after restart I get 2020-05-19.... no time&date update. My DNS resolution seems to work accordingly: n-use1-device-api.tplinkcloud.com (3.224.48.251) and n-deventry-dcipc.tplinkcloud.com (52.210.177.125).

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#12
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Re:Date and Time does not update.
2020-10-27 03:07:48

@Tamadite 

Good day,

Thanks a lot for your time and patience.

Sorry for the delay.

How long have you had the camera and when did this issue start?

After the camera went back to the default time, if you re-select the time zone, would the time be corrected?

Have you updated the firmware of the camera and the version of the Tapo APP to be the latest?

What is the model number of the home router and have you turn off the firewall and modify the NTP server on the router to have a look?

 

Thank you very much.

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#13
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Re:Date and Time does not update.-Solution
2020-10-28 21:40:13 - last edited 2021-06-18 08:18:42

@Brook 

Sorry, my bad... :( 

A second review of my firewall setup revealed I missed a rule blocking NTP traffic for a certain IP range. Adding this device to the NTP IP whitelist solved the problem.

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#14
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Re:Date and Time does not update.
2021-02-17 22:06:50

 

I have the same problem with my tapo c310 and c200 camearas

the time and date doesn't work 

please help me 

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#15
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Re:Date and Time does not update.
2021-02-18 11:58:29

@bashar1975 

Hi, Can I have some pictures of the time settings on the Tapo C310 and C200?

And how long of the time gap, one or two hours?

Thank!

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#16
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Re:Date and Time does not update.
2021-04-19 18:39:44

@Kleber_Bueno 

THE SAME PROBLEM WITH 2 C100 & 1 C200 CAMERAS, THEY ALL HAVE A 2020 DATE AND IT WON'T RESET. TRIED EVERYTHING I CAN THINK OF BUT STILL THE 2020 DATE APPEARS ON THE SCREEN. SHOULD BE ABLE TO SET THE DATE FROM THE ON SCREEN SETTINGS, IT WOULD MAKE LIFE A LOT EASIER FOR EVERYONE,

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#17
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Re:Date and Time does not update.
2021-04-21 07:16:15

@Kleber_Bueno Are you using your cam on a guest network where internet applications are restricted to surfing and mailing only. If so, ntp requests are not working and the cam can't update there internal clock too.

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#18
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Re:Date and Time does not update.
2021-04-21 11:42:39

@gboelter 

I'll check that but I'm sure that isn't the problem. Phone is used as router so the option of using WiFi is limited.. 

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#19
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Re:Date and Time does not update.
2021-04-21 11:48:55

@gboelter 

I'm sure it's because the cam is operated locally... 

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#20
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Re:Date and Time does not update.
2021-04-21 12:08:23 - last edited 2021-04-21 12:09:04

@MALVICO l guess TP-Link has it's own NTP Server und the address of this one is hard-coded in the firmware. 

 

Have tried a few other affordable cctv Cams like Sricam and Xiaomi before. Compared to that ones the C200 is still the best. 

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#21
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