Tapo C200 offline - can't see using cellular data

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Tapo C200 offline - can't see using cellular data

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Tapo C200 offline - can't see using cellular data
Tapo C200 offline - can't see using cellular data
2020-09-06 17:57:49 - last edited 2022-06-16 11:44:29
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.10

Hello,

 

I own 7 Tapo C200 cameras. 5 of them connected directly to Netmaster Infinity 401 router and 2 of them connected to TP-Link RE205 extender.

 

When a power cut occurs and electricity and wifi comes back again, in Tapo app only 2 cameras which connected to RE205 extender seems online.

5 cameras are shown as Offline when i use cellular data not local network

 

If i am outside and using cellular data , i can't get them work and see what is happening.

 

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#1
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1 Accepted Solution
Re:Tapo C200 offline - can't see using cellular data-Solution
2020-09-14 10:02:03 - last edited 2022-06-16 11:44:29

@Tolga. 

Good day.

Sorry for the delay.

For your case, we might need your help to check the following information:

  1. When the power came back, accessing via local network, cameras would be all online, just 5 of 7 via cellular data offline, right?
  2. Did it happen after every power outage? or to the fixed cameras which connected to the main router, not RE205, or randomly 5 cameras?
  3. May I know what is the version number of the Tapo APP?
  4. What did you need to do to recover the online status, reboot the camera, or something else?

There are some suggestions for you:

  1. Change the DNS server on the router to be 8.8.8.8/8.8.4.4;
  2. Reserve the fixed IP address for each camera;

Thank you very much.

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#2
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Re:Tapo C200 offline - can't see using cellular data-Solution
2020-09-14 10:02:03 - last edited 2022-06-16 11:44:29

@Tolga. 

Good day.

Sorry for the delay.

For your case, we might need your help to check the following information:

  1. When the power came back, accessing via local network, cameras would be all online, just 5 of 7 via cellular data offline, right?
  2. Did it happen after every power outage? or to the fixed cameras which connected to the main router, not RE205, or randomly 5 cameras?
  3. May I know what is the version number of the Tapo APP?
  4. What did you need to do to recover the online status, reboot the camera, or something else?

There are some suggestions for you:

  1. Change the DNS server on the router to be 8.8.8.8/8.8.4.4;
  2. Reserve the fixed IP address for each camera;

Thank you very much.

Recommended Solution
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  1  
#2
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Re:Tapo C200 offline - can't see using cellular data
2022-06-16 11:40:25 - last edited 2022-06-16 11:44:26

Hello everyone, 

 

If you experience some unstable issue with Tapo camera , please check out some tips in troubleshooting FAQ here that may help!

Troubleshooting: What should I do if my Tapo smart camera keeps losing connection or going Offline?

 

If the same issue persist, please Start a New thread  and help provide some details and we'd like to help look into that further: 

 

1. Led status on a smart device when it is offline: Red/ Flashing Green/ Solid Green etc.

2. MAC address of the Camera

3. TP-Link ID email address

4. When the issue occurs, does the smart device work in the local network?

For a test, connect your mobile device to the home Wi-Fi network at that time and see if the Tapo device is still accessible in the local network?

5. the model number Wi-Fi router and your network topology:

e.g. ISP Spectrum-Archer C7 router<Wireless> tapo device

6. How often does the issue happen, and how does the recover the connection, like reboot the camera or reboot the router?

7. Enable Diagnose mode, get the log of the camera, and share the log file.

How to Get the Log of Tapo Camera?

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