C200 Multiple Motion Detection Notifications

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C200 Multiple Motion Detection Notifications

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C200 Multiple Motion Detection Notifications
C200 Multiple Motion Detection Notifications
2021-01-26 00:42:19 - last edited 2021-01-28 09:13:09
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.17

I have 2 Tapo C200 cameras set up for continuous recording and to send motion detection notifications.

 

They have been working fine for about 10 months, but this morning when checking the notifications, I find that I am getting 4 notifications for each movement detection. (see screenshot)

 

This is happening on both cameras, and 3 different phones running the Tapo app. I have tried restarting both cameras and re-formatting the SD cards, but still have the problem.

 

Any ideas ?

 

 

 

 

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#1
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1 Accepted Solution
Re:C200 Multiple Motion Detection Notifications-Solution
2021-01-28 09:04:27 - last edited 2021-01-28 09:13:09

@pabxman 

Hi, thanks for your feedback.

After checking with the engineers, the issue was caused by our cloud server and it has been fixed already.

so there would not be any repeated messages anymore;

 

How about you? @MarioM 

Is everything going on well now?

 

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:C200 Multiple Motion Detection Notifications
2021-01-26 19:12:16

@pabxman I have the same problem.

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#2
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Re:C200 Multiple Motion Detection Notifications
2021-01-26 20:42:25

On checking the notifications this morning, there are no more multiple detections and all is back to normal.

 

Very strange.

 

Could someone from tp-link explain how the notifications get from the camera to the phone app, and if the tp-link servers are involved or are having problems.

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Re:C200 Multiple Motion Detection Notifications-Solution
2021-01-28 09:04:27 - last edited 2021-01-28 09:13:09

@pabxman 

Hi, thanks for your feedback.

After checking with the engineers, the issue was caused by our cloud server and it has been fixed already.

so there would not be any repeated messages anymore;

 

How about you? @MarioM 

Is everything going on well now?

 

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:C200 Multiple Motion Detection Notifications
2021-01-29 09:55:46
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Re:C200 Multiple Motion Detection Notifications
2021-01-29 09:55:50
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