Please TP-Link, fix this now(C310)
Please TP-Link, fix this now(C310)
I have own a couple of C310's for a few months now and everything works well accept one thing; the camera sensitivity.
When its dark outside the camera reacts on snow, dust, rain or a little insect on the lowest sensitivity settings.
There have been a few firmware updates since I brought it, but those doesn't improve this problem.
Several members on this forum and on other websites have experience this problem too, so it is a common problem.
I have write about this before on this forum, but haven't seen any improvement from TP-Link yet.
Here is my advice, I have tried several different WiFi camera through the years from different manufactures and from experience with them you on TP-Link could easily fix this problem.
1) Add a setting in the app for sensitivity on small objects(dust, snow, rain, insects), other WiFi cameras have that in their app's and it works well.
2) Change the camera sensitivity setting from three steps to 0-100% instead.
Ths would probably fix the whole problem, because the cameras for the moment doesn't do what TP-Link promise them to do.
They give false alarm a lot on the nights which result that you turn them off in order to not Wake Up several times each night.
You buy this camera for feeling safe in this night, not turn them off in the night due to the false alarms.
So please @TP-Link , fix this and do some changes in the app.
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@Solla-topee
Tha solution doen'st work, I tried to turn of all the functions except the AI Detection and it has been given new warnings through the whole night on snow....
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@PeterSwe Hi Peter,
Can you help provide the video clip and motion detection settings on your existing support email TKID210410308 so we could look into that further, thank you.
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What is the e-mail adress to the support?
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@PeterSwe Hi Peter, I sent you the email title and email address in private message, click on right top of your forum profile to check PM.
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@PeterSwe same here works great but when rain or bug ........ continually alerts even on lowest , turned them of went nuts from it
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Hello @patjee
Thank you for the feedback, For the alerts caused by rain drops , please review this FAQ for some suggestions.
How to reduce motion detections from rain, snow or insects
Please also check some tips provided in this thread Tapo C310 sensitivity-Solution
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FIX IT PLEASEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Helpful: 8
Views: 3934
Replies: 18