P100 smart plugs won't upgrade to latest 1.4.5 fw

P100 smart plugs won't upgrade to latest 1.4.5 fw

P100 smart plugs won't upgrade to latest 1.4.5 fw
P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-03-02 11:45:58 - last edited 2022-01-11 01:12:16
Model: Tapo P100  
Hardware Version: V2
Firmware Version: 1.4.3

For a few weeks now the tapo app has been showing an firmware update for my P100 smart plugs.

 

But although I keep trying they won't update to the latest 1.4.5 firmware, it just keeps saying failed

 

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#1
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[Solution] Tapo P100 smart plugs won't upgrade to latest firmware-Solution
2022-01-11 01:12:03 - last edited 2022-08-19 01:52:53

2022/06 update troubleshooting step 

 

Hello everyone, 

If your TapoP100  failed the firmware update or stuck at the firmware update, kindly try some tips here 

 

1. Unplug plug and plug it back and try firmware update again on Tapo APP

2. Connect your phone to Home WiFi network and try update

3. Try to connect phone to a different network like LTE mobile data or a non-local network like office wifi etc.

4. If you've tried the above step but still does not work, try to factory reset the tapo plug and reinstall it in the app, at the end of setup process in the app, plug will try to update the latest firmware. If this still failed, connect tapo device a mobile hotspot wifi and update firmware. 

How to factory reset the Tapo smart plug

 

If the above does not help, please help reply with  information here:

1. how firmware update failed, please  describe as detailed as possible or attach a photo

2.  Did you try to connect phone to Home Wifi network and try update?

3. Did you try to unplug and plug back and try update ?

4. Model of router:

 network topology, e.g. ISP X --Router model <WiFi>Tapo P100 

 Does tapo connect to router directly or through extender

5. Mac address of smart plug (please share by private message or email )

 

Thank you  * this post will be make as the solution to this topic for our forum users to find this information in full easily and to then provide additional feedback in the right channel.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#12
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-03-03 06:23:49 - last edited 2021-03-03 06:28:06

@Lordvader  Good day, 

 

Thank you for your clear post. You could factory reset Tapo plug and set it up again on app and try firmware upgrade. 

Also make sure Tapo app is up to date .

Factory reset :  Power on smart tapo plug, press and hold the power button for 5-10 seconds to restore your smart socket to factory default settings.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-04-03 10:44:52
I am having exactly the same issues on two different plugs. Have tried turning off the router firewall. factory resetting both plug but they still wont update.
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#3
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-04-08 07:16:40

@Lee1234 Good day, 


From your tp-link ID, the tapo plugs are offline right now.
Besides firewall settings on router, please double-check if there is any port restriction or access control advanced settings on router ~ 
 
You could change a different DNS for router, primary DNS: 8.8.8.8,Secondary DNS: 8.8.4.4
If there is any range extender or a 2nd  router or AP, please remove that first. 
 
If still the same problem, May I know the model number of your router and your network topology? 
May I know how about the Led Status on the plug which could not upgrade Firmware ? 
Can you send me the MAC address of the plugs that failed to upgrade firmware by email, we send you a follow-up email ,title is 【Forum ID 255372 】.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-05-20 02:34:06

 

Solla-topee wrote

@Lee1234 Good day, 


From your tp-link ID, the tapo plugs are offline right now.
Besides firewall settings on router, please double-check if there is any port restriction or access control advanced settings on router ~ 
 
You could change a different DNS for router, primary DNS: 8.8.8.8,Secondary DNS: 8.8.4.4
If there is any range extender or a 2nd  router or AP, please remove that first. 
 
If still the same problem, May I know the model number of your router and your network topology? 
May I know how about the Led Status on the plug which could not upgrade Firmware ? 
Can you send me the MAC address of the plugs that failed to upgrade firmware by email, we send you a follow-up email ,title is 【Forum ID 255372 】.

 

@Solla-topee Good Morning, same problem here with a P100, firmware is still '1.3.4 Build 20200925 Rel 33922' and no update available. My DNS is set to 1.1.1.1 and 8.8.8.8 but I have tried different combinations like 8.8.8.8/8.8.4.4 too. The LED Status is off, MAC is 84-D8-1B-12-42-40. Switch itself is working but Schedule don't at all.

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#5
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-05-24 09:46:52

@gboelter Hello, 

 

The plug is offline on the cloud from its MAC address.

It is recommended to factory reset your tapo plug and reinstall it is on Tapo app. Make sure it has a green Led and you could control it remotely ( when phone is on cellular data or non-local Wi-Fi, plug still can be controlled on tapo app ). 

(Reset : with device powered on, press power button for more than 5 secs, it should flash amber and green)

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#6
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-06-09 01:39:18

@MariyaSabri  Hello, 

 

Please let us know the model of your tapo plug and its current firmware version, it is better if you could provide a photo, thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#8
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2021-08-22 11:04:23

@Lordvader 

Same problem here.

I bought a new box with 2 tapo p100 sockets (Tapo P100(2-pack)(EU) Ver 1.20 - S/N:2213339X02074) and only one of them has updated to the latest firmware version

 

I have factory reset/reconnect the plug many times but always have the "update failed" message.

Device info :

Model : P100

MAC : E8-48-B8-94-62-87

Hardware Version : 1.20.0

Firmware Version : 1.4.5 Build 20210122 Rel. 57265  (and it fails to update at 1.4.9 build 20210621 Rel. 30941)

 

Is any solution for this problem?

Thanks

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#9
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2022-01-10 10:17:56 - last edited 2022-01-10 10:19:07

@Solla-topee same here with several plugs, stuck at 1.4.3 and fails to update. DNS at 8.8.8.8, no firewall. tried different ISPs, nothing.

 

update just cancels out at "downloading 0%". since this update has a feature I need (restore state after power off) i'd appreciate a fix.

 

 

tcpdump shows it successfully connects to something on EC2 using https but bails out after a few bytes transferred. 

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#10
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Re:P100 smart plugs won't upgrade to latest 1.4.5 fw
2022-01-11 01:05:18 - last edited 2022-01-11 01:15:32

Hello @kakekake 

Thank you for your feedback, for 'tcpdump shows it successfully connects to something on EC2 using https but bails out after a few bytes transferred. ' can I have a photo or the related log of this. Can you try some suggestions in #12 below and see it helps. Thank you. 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#11
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[Solution] Tapo P100 smart plugs won't upgrade to latest firmware-Solution
2022-01-11 01:12:03 - last edited 2022-08-19 01:52:53

2022/06 update troubleshooting step 

 

Hello everyone, 

If your TapoP100  failed the firmware update or stuck at the firmware update, kindly try some tips here 

 

1. Unplug plug and plug it back and try firmware update again on Tapo APP

2. Connect your phone to Home WiFi network and try update

3. Try to connect phone to a different network like LTE mobile data or a non-local network like office wifi etc.

4. If you've tried the above step but still does not work, try to factory reset the tapo plug and reinstall it in the app, at the end of setup process in the app, plug will try to update the latest firmware. If this still failed, connect tapo device a mobile hotspot wifi and update firmware. 

How to factory reset the Tapo smart plug

 

If the above does not help, please help reply with  information here:

1. how firmware update failed, please  describe as detailed as possible or attach a photo

2.  Did you try to connect phone to Home Wifi network and try update?

3. Did you try to unplug and plug back and try update ?

4. Model of router:

 network topology, e.g. ISP X --Router model <WiFi>Tapo P100 

 Does tapo connect to router directly or through extender

5. Mac address of smart plug (please share by private message or email )

 

Thank you  * this post will be make as the solution to this topic for our forum users to find this information in full easily and to then provide additional feedback in the right channel.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#12
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