Tapo c310 not.working after firmware updatw
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TAPO C310 was set up successfully and stopped working after firmware update. Not responsive to hard reset, no voice command, led light and night lights are all in solid red light. What to do to revert back to older firmware version?
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Feb 2024 update
Hello everyone,
If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with the camera powered on, check camera still responds to a factory reset, or if the camera still broadcasts the Tapo_Cam _XXX default SSID, or if the LED flashes amber and green.
If the camera responds to a factory reset and has a flashing amber and green light, you can refer to the instructions below to reconfigure the camera.
How to set up the Tapo camera?
If a factory reset does not help, you can try the suggestions in the thread below.
What to do if my Tapo Camera gets bricked after a firmware update?
If the above steps do not help, please contact the retailer or local support to check the device warranty.
When contacting local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and S/N, so they could deal with your case faster.
Best Regards
* I will be marking this post as the 'solution' to this topic for our forum users to find this information easily, thank you for your understanding.*
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@SyedKazmi Agree this isn't a power issue during firmware update. I had a notification icon there was new firmware and clicked to apply the update. The camera started the process and then went offline, I presume to reboot after applying the update, but is now showing a solid red LED and IR. I'm going to go up a ladder tomorrow to hard reset, but by the other reports the firmware update process has bricked the camera which is a manufacturer issue and I'll be demanding a full refund from the retailer as the device is not fit for purpose and faulty.
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Tried resetting the camera and also reloading firmware from an sdcard, but nothing worked and it just has the solid red LED so I'm having to take back to the retailer and demand a replacement. Not great.
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@Jjjesie the EXACT same thing has happened to mine since the update. Did you get it to work or able to get a new one?
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Hello @Ameliaaabell
May I know the model & hardware version of camera:
Do you know the version of old firmware & version of new available firmware version:
Was there any power outage during firmware update process:
Can you help describe the case in detail and Led on camear:
Thank you.
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My camera (C310) also stopt working Red LED and Infrared lights on, it won't reset.
There was no power outage during the software update.
Software version V1
Can you send me back up file and the instriuctions how to.
Thanks
Arco
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Sorry for hearing about the experience. To better assist with your case, I created a support email with title forum ID 255382, and we will have a specialist to follow up your case, please check your inbox later.
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@Solla-topee Thanks so much, the method from email really works, I fix the problem in 3 min, so very eazzy, if you want I can make a video tutorial on my youtube channel with this method for everyone how search how to fix this problem when they failed to update... Again thanks for your time and i wish you all a great day
Best Regards Stefan
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Hello @MihailaStefan
Glad to hear that the concern is resolved. It's very kind of you for making a video, while this has been discussed internally that we would recommend contacting the local support check device warranty for camera firmware update failure concern. If any user need recovery tool of Tapo C310, please email to <support.forum@tp-link.com> with email title [Forum ID 255382] + Model + Device Version+ Description, and we will have a specialist to help look into that further.
Again really appreciated for the kindness!
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