What to do if my Tapo Camera gets bricked after a firmware update?

What to do if my Tapo Camera gets bricked after a firmware update?

What to do if my Tapo Camera gets bricked after a firmware update?
What to do if my Tapo Camera gets bricked after a firmware update?
2023-05-09 07:19:45 - last edited 2024-01-05 11:02:45

This Article Applies to:

All Tapo Cameras

 

 

Description:

The camera's LED turns blinking or solid red continuously in some scenarios(such as a power outage to the camera when updating the firmware) and doesn't respond to a factory reset.

 

Important notes when updating the camera's firmware:
1) DO NOT power off the camera during the firmware update.
2) Make sure the network quality is good.

 

 

Solutions: 

 

Case 1

 

Applicable Models: 
Tapo C100 1.0
Tapo C200 1.0
TC60 1.0
TC70 1.0

 

Suggestions: 

1. Try to Factory Reset the camera and ensure your reset operation is correct.

How to reset my Tapo camera?

 

2. Try the method below if a factory reset does not work.
How to manually upgrade the firmware of the Tapo Camera with a microSD card?

 

If the concern persists, please contact the local support or retailer to proceed warranty. 

 

Tips: When contacting local support or retailer, you may provide 1. the problem description with device model and hardware version 2. Led status on camera 3.  if there was any power outage 4. the proof of purchase and SN, so they could deal with your case faster. 


 

Case 2

 

Applicable Models: 

All Tapo cameras except the models mentioned above.


Suggestions:

1. Please ensure your reset operation is correct.
How to reset my Tapo camera?

 

2. Try the steps below to recover your camera.
1) Make sure the internet is stable and the router has a strong signal.
2) Power off the camera.
3) Move the camera closer to the router and power on the camera.
4) Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.

 

If the above suggestions does not help, please contact the retailer or local support to check the device warranty.

 

 

Case 3

 

Applicable Models: 
Tapo C310 V1 & V2
Tapo C320WS V1

TC65 V1

 

Suggestions:

1. Try the troubleshooting steps in Case 2.

 

2. Try Web Emergency Recovery, and below are the detailed instructions.
Tapo cam Web Emergency Mode Instructions

 

If the concern persists, please contact the local support or retailer to proceed warranty. 

 

 

Related Articles:

My camera (C420) won't reset - Solution

Tapo C310 - Firmware update bricked camera – Solution

 

Smart Action 2.0 Explore and meet the next level home automation.
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#1
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1 Accepted Solution
Re:What to do if my Tapo Camera gets bricked after a firmware update?-Solution
2023-12-29 06:42:01 - last edited 2024-01-05 11:03:23

 

While upgrading the product firmware, any interruptions, such as closing the app, camera power loss, or network fluctuations, can lead to upgrade errors. In some rare instances, these issues might even result in the camera becoming unusable (bricks).

 

This article outlines potential recovery methods for addressing these issues. If, regrettably, these suggestions prove ineffective in restoring your camera to normal functionality, you may need to utilize the product warranty.

Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#3
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2023-12-28 08:03:14

  @Wayne-TP local support cannot help and are stating the do not know about this issue.

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#2
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Re:What to do if my Tapo Camera gets bricked after a firmware update?-Solution
2023-12-29 06:42:01 - last edited 2024-01-05 11:03:23

 

While upgrading the product firmware, any interruptions, such as closing the app, camera power loss, or network fluctuations, can lead to upgrade errors. In some rare instances, these issues might even result in the camera becoming unusable (bricks).

 

This article outlines potential recovery methods for addressing these issues. If, regrettably, these suggestions prove ineffective in restoring your camera to normal functionality, you may need to utilize the product warranty.

Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  2  
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#3
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2023-12-29 09:25:19

  @Wayne-TP Panasonic format does not work. Please state required format (Fat32, ExFat or NTFS) so it can be done through windows.

Wayne-TP wrote

This Article Applies to:

All Tapo Cameras

 

 

Description:

The camera's LED turns blinking or solid red continuously in some scenarios(such as a power outage to the camera when updating the firmware) and doesn't respond to a factory reset.

 

Important notes when updating the camera's firmware:
1) DO NOT power off the camera during the firmware update.
2) Make sure the network quality is good.

 

 

Solutions: 

 

Case 1

 

Applicable Models: 
Tapo C100 1.0
Tapo C200 1.0
TC60 1.0
TC70 1.0

 

Suggestions: 

1. Try to Factory Reset the camera and ensure your reset operation is correct.

How to reset my Tapo camera?

 

2. Try the method below if a factory reset does not work.
How to manually upgrade the firmware of the Tapo Camera with a microSD card?

 

If the concern persists, please contact the local support or retailer to proceed warranty. 

 

Tips: When contacting local support or retailer, you may provide 1. the problem description with device model and hardware version 2. Led status on camera 3.  if there was any power outage 4. the proof of purchase and SN, so they could deal with your case faster. 


 

Case 2

 

Applicable Models: 

All Tapo cameras except the models mentioned above.


Suggestions:

1. Please ensure your reset operation is correct.
How to reset my Tapo camera?

 

2. Try the steps below to recover your camera.
1) Make sure the internet is stable and the router has a strong signal.
2) Power off the camera.
3) Move the camera closer to the router and power on the camera.
4) Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.

 

If the above suggestions does not help, please contact the retailer or local support to check the device warranty.

 

 

Case 3

 

Applicable Models: 
Tapo C310 V1 & V2
Tapo C320WS V1

TC65 V1

 

Suggestions:

1. Try the troubleshooting steps in Case 2.

 

2. Try Web Emergency Recovery, and below are the detailed instructions.
Tapo cam Web Emergency Mode Instructions

 

If the concern persists, please contact the local support or retailer to proceed warranty. 

 

 

Related Articles:

My camera (C420) won't reset - Solution

Tapo C310 - Firmware update bricked camera – Solution

 

 

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#4
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2023-12-29 20:25:30 - last edited 2023-12-29 20:40:18

@Wayne-TP  Solution does not work Tappo C200, stuck showing 4 red LEDs (IR) and nothing else

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#5
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2023-12-30 08:40:51

  @Wayne-TP 

 

My camera is not working after latest update.

Camera is always on and it was not turn off during update.

 

The process above is not working and local support is not helping.

 

What can be done?

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#6
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2024-01-05 11:41:34

  @666foad  Hi, the required format is FAT32.

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#7
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2024-01-05 13:41:57

  @Solla-topee 

 

Will not work as well.

What tapo should do is warning not to update camera after warranty period. As their is no solution to fix it  if thing go wrong.

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#8
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2024-01-07 16:11:03

  @Wayne-TP 

I updated the firmware of the Tapo C200 V3 camera, and it has stopped working. Neither by pressing the reset button, nor in any way can I make it work.

Only the red light flashes continuously.

Any solution?
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#9
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2024-01-07 18:00:07

  @rubenobs 

Buy a new camera. Solutions given above do not work. And no new solutions not given.

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#10
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Re:What to do if my Tapo Camera gets bricked after a firmware update?
2024-01-10 09:40:05

  @666foad totally agree... post destructive upgrade the unit is now landfill - one way to try and get people to buy again...However what this has taught me is not buy tapo/kassa/tp-link products.

 

time to start looking for a replacement unless the company identifies a solution

 

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