C310 Detection and activity zones

C310 Detection and activity zones
C310 Detection and activity zones
2021-04-04 23:05:28 - last edited 2021-05-06 01:23:56
Model: Tapo C310
Hardware Version: V1
Firmware Version: 1.0.13

Hi,

I have 4 C310 but there are zones where I don't want to detect movement so I correctly set the red activity zones, problem is that the camera seems to completely ignore that. I tried to set the activity zone in each camera and reboot, increase and decrease the montion sense but it's not working. 

It has to be a bug because it happens in all the 4 c310. I would appreciate some help. 

 

Thank you 👍

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1 Accepted Solution
Re:C310 Detection and activity zones-Solution
2021-05-02 16:44:51 - last edited 2021-05-06 01:23:56

@Solla-topee 

I have already updated the device with the new firmware and the new improvements worked just fine. Thank you very much.

One more suggestion: improve sensibility of the motion detection. Very often the device alarm trigger with small objects detection (ex: spiders, birds, etc).

Once again, thank you for the support.

Kind Regards.

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Re:C310 Detection and activity zones
2021-04-07 13:09:21

@JMLT8 Hello, 

 

Thank you for your valuable feedback, I sent you a Beta firmware by private message.

That beta has optimized the Activity zone part, please give it a try and feel free to let us know if helps, thank you. 

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Re:C310 Detection and activity zones
2021-04-16 09:53:09 - last edited 2021-04-16 09:54:05

@JMLT8 @Solla-topee 

 

Hi,

 

I'm in the same trouble. I set the zones more than once and the problem continues.

Thank you!

Kind Regards

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Re:C310 Detection and activity zones
2021-04-19 02:32:27

@Alex_79 Good day, 

 

Thank you for your feedback, we sent you a beta firmware for tapoC310 which optimize the activity zone part via email, email title '【Forum ID259926】', please give it a try~

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Re:C310 Detection and activity zones-Solution
2021-05-02 16:44:51 - last edited 2021-05-06 01:23:56

@Solla-topee 

I have already updated the device with the new firmware and the new improvements worked just fine. Thank you very much.

One more suggestion: improve sensibility of the motion detection. Very often the device alarm trigger with small objects detection (ex: spiders, birds, etc).

Once again, thank you for the support.

Kind Regards.

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#5
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Re:C310 Detection and activity zones
2021-05-06 01:26:11

@Alex_79 Glad to hear that the new firwmare resolved the problem~

Thank you for your suggestion on motion detection sensitivty, we will record and forward to our team for further evaluation. 

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Re:C310 Detection and activity zones
2021-07-02 23:15:09

Hi, I am also having issues with this. Can you please send me a copy of version too ?

Regards

Jules

 

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Re:C310 Detection and activity zones
2021-07-06 10:51:52 - last edited 2021-07-06 10:54:44

@Jules8 

The  Activity zone issue has been optimized on Tapo C310 V1  firmware 1.0.14 , may I know the hardware & firmware of your tapo camera? 

Can you share with us a photo of the Activity zone and also the motion detection settings, and also a video clip shows the issue ( you may click my profile to send a private message for your privacy ) ? 

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Re:C310 Detection and activity zones
2021-07-16 15:17:38 - last edited 2021-07-20 06:45:41

Hi @Solla-topee as I mentioned before, I have the same problem.

Hardware Version 2.0

Firmware Version 1.1.7

 

Any suggestion what might be the problem, thanks.

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Re:C310 Detection and activity zones
2021-08-30 12:30:04

@Solla-topee 

 

I have two Tapo C310 

hardware 1.0

firmware 1.0.14

 

and one Tapo C210

hardware 1.0

firmware 1.1.8 

 

None of my cameras take any notice of activity zones. They just carry on notifying and recording for litterally every single shadow movement on the screen. Even if its just one tiny zone where nothing EVER moves, it still records literally EVERYYTHHIIIIINNNNNGGGGGGGGG

 

its almost just a waste of my time to even have these cameras running. no one has time to go through 8 hours of footage a day because the cameras think the wind blowing a leaf around is an intruder. 

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Re:C310 Detection and activity zones
2021-08-31 02:45:02

@Eko777  Hello, 

The change of light in the Activity zone will also trigger a motion Detection, you could lower the motion detection sensitivity.

We would like to follow up your case via email with forum ID, can you share some video clip in email, thank you. 

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